Our services
Our services are designed to help you understand and improve the user experience of your products and services. Whether you’re looking to validate a new product idea, identify usability issues, or gather insights into your customers’ needs and preferences, we have the expertise and resources to help you achieve your goals.
At UX Refinery, we offer a range of services designed to help companies understand and improve the user experience of their products and services. Our services include:
Moderated usability tests
We conduct moderated usability tests to evaluate the usability of your product or service. These tests involve having real users complete tasks while they are observed and interviewed by one of our researchers. This helps us identify usability issues and recommend solutions.
In-depth interviews
We conduct in-depth interviews with users to gather detailed insights into their needs, preferences, and behaviours. These interviews can be conducted in person or remotely, depending on your needs.
Surveys
We design and administer surveys to gather data from a large number of users. Surveys can be conducted online, via email, or through other methods.
User segmentation
We help your company design a bespoke segmentation model based on demographic, psychographic, and/or geographic traits and apply machine-learning models to programmatically identify the appropriate segments from the collected data.
Expert reviews
We conduct expert reviews to evaluate the usability of your product or service. Our experts use established usability principles and standards to identify usability issues and recommend solutions.
Heuristic analyses
We conduct heuristic analyses to evaluate the usability of your product or service. Our experts use established usability principles and standards to identify usability issues and recommend solutions.
UX Score indices
We have developed a UX Score that you can use to assess your product or service across various constructs and attributes. This helps your company to identify areas for improvement and can serve as a competitor benchmark too.
Advertisement testing
Ad campaigns are a costly investment for most companies. It is thus important to ensure that your ads are effective at converting prospects into users. We can conduct ad-concept, pre- and post-campaign testing to determine how effective your ad campaigns are.
Pricing
Our pricing is based on the type and scope of the research project, as well as the number of participants and the level of analysis required. We offer competitive rates and are happy to provide a customised quote based on your specific needs.
FAQs
What is UX research?
UX research is a process of studying and understanding the needs, preferences, and behaviors of users in order to improve the user experience of a product or service. UX research can involve a variety of methods, including usability testing, interviews, surveys, and expert reviews.
How do you conduct your research?
We tailor our research methods to the specific needs and goals of our clients. This may involve a combination of methods, such as usability testing, interviews, surveys, and expert reviews. We handle all aspects of the research process, from design and participant recruitment to fieldwork, data collection, analysis, and reporting.
Can you conduct research in languages other than English?
Yes, we have partners who are experienced in conducting research in various languages. Please contact us to discuss your specific needs.
Do you offer training or workshops on UX research?
Yes, we offer training and workshops on UX research for companies and individuals. Please contact us for more information.
Do you offer discounts for non-profits or educational institutions?
We strive to offer competitive rates to all our clients. We believe that every company, no matter its size or sector, can benefit from investing in UX research. As such, we do not offer additional discounts for non-profits or educational institutions. However, if you have specific budget constraints, please contact us to discuss your needs and see how we can work together.
How do I get started with UX research for my company?
To get started with UX research for your company, please contact us to discuss your specific needs and goals.