What are you trying to figure out?
A product question, a market question, or a vague feeling something's off. A few lines from you is enough to start. We'll take it from there.
Email us. A human replies.
Usually within a day, often within hours. Mention your timeline and budget if you know them: it helps us scope faster, and nothing you write is ever shared.
Email us directly
someone@theuxrefinery.comA paragraph is plenty: what you're building or selling, who it's for, and when you need answers. The more context, the sharper our first reply.
Where we are
South Africa · Working globally, fully remote
Fully remote, working with clients on every continent. Distance has never once been the hard part.
What happens next
- 1You'll hear back within a day, usually faster
- 2We'll ask a few sharp questions to scope it properly
- 3You get a short proposal: method, timeline, cost
- 4Happy? We kick off with a call and get moving
Before you hit send.
Usually within a day, often within hours. If your timeline is tight, say so in the subject line and we will triage accordingly.
A paragraph is plenty: what you are building or selling, who it is for, when you need answers, and your budget if you know it. Context sharpens our first reply.
We are based in South Africa and run studies across Europe, the Americas, Africa, and APAC. Sessions are scheduled around your participants, not around us.
Yes, through research partners covering a wide spread of languages. Tell us which ones you need and we will arrange it.