A research agency without borders.
UX Refinery is a dynamic user-experience research agency based in South Africa. Our fully remote work policy lets us collaborate with clients across continents while keeping our fees competitive.
Though rooted in the South African market, we work fully remotely and partner with clients across the globe at competitive rates.
As a full-service agency we handle the whole process: research design, recruitment, fieldwork, and analysis, using methods that fit your project's scale and complexity.
Our mission
We help companies of all sizes improve their products' experiences through high-quality UX research, breaking barriers with competitive rates and personalised service.
How we work
We follow meticulous research processes that yield actionable insights, helping clients make informed design decisions and achieve their objectives.
The principles behind every project.
Accountability
We take ownership of our actions and the quality of our work.
Fairness
We always act with fairness.
Quality
We conduct rigorous research that delivers value.
Approachability
We are open to feedback and always looking to improve.
Respect
We treat clients, colleagues, and participants with dignity.
Integrity
We are honest and transparent in everything we do.
Humility
We know there is always room to improve.
Curiosity
We are curious and constantly learning.
Ready to understand your users?
Reach out and we'll design research around your goals.