About us
UX Refinery is a dynamic user-experience research agency based in South Africa. While our roots are firmly planted in the vibrant South African market, our fully remote work policy enables us to extend our services globally. This flexibility not only allows us to collaborate with a diverse range of clients across different continents, but it also enables us to maintain competitive fees without compromising on quality.
As a full-service research agency, we take care of every aspect of the research process. From crafting innovative research designs to meticulous participant recruitment, conducting insightful fieldwork, and analysing data with precision, we leave no stone unturned. We are well-versed in the latest research methodologies, ensuring that your project receives the attention it deserves, regardless of its scale or complexity.
Our mission
Our mission at UX Refinery is to empower companies of all sizes to enhance their products’ user experiences through high-quality UX research. By offering competitive rates and personalised services tailored to each client’s unique needs, we break barriers and make UX research more accessible. We work hand in hand with our clients, striving to deliver actionable insights that drive tangible improvements and leave a lasting impact on user satisfaction and business success.
How we work
At UX Refinery, we adhere to meticulous research processes that yield actionable insights, empowering our clients to make informed design decisions and achieve their objectives. Our unwavering commitment to surpassing expectations drives us to provide the highest level of service throughout every stage of the research process.
Our values
Accountability
We take ownership of our actions and are accountable for the quality of our work.
Fairness
We always act with fairness.
Quality
We conduct world-class research to deliver value to our clients.
Approachability
We are approachable and open to feedback, always looking for ways to improve.
Respect
We treat our clients, colleagues, and research participants with dignity and respect.
Integrity
We are honest and transparent in everything we do.
Humility
We approach our work with humility, recognising that there is always room for improvement.
Curiosity
We are curious and constantly looking to learn and improve what we do.